James Gordon Ltd wins prestigious ‘Dealer of the Year’ award
7th November 2023
It was a clean sweep for two family owned Claas UK dealers in the north of England and Scotland in this year’s Claas Dealer Awards, with Gordons being awarded the overall prestigious ‘Dealer of the Year’ award for 2023, while the ‘Dealer Excellence Award – Gold’ was awarded to Rickerby.
The Claas UK ‘Dealer of the Year’ award recognises the high overall level of performance by a Claas dealer in the UK and Ireland in three key areas: Finance, Dealer Performance and Customer Feedback.
The award is a major achievement for James Gordon Ltd, which established in 1865 and is based at Castle Douglas in Dumfries & Galloway, with five branches covering the South West of Scotland. The award assesses not only the dealership’s overall performance, but the performance of each of its individual branches. James Gordon Ltd scored very well in the results of the annual Customer Feedback Survey, underlining the company’s commitment to its customer base and first class customer service.
The ‘Dealer Excellence Award – Gold’ recognises the high level of service and support that Rickerby offers its customers, and is another great achievement for Claas UK’s largest dealer. With nine branches, Rickerby serves an area from Lancashire and Northumberland up to the Firth of Forth in Scotland.
The announcement and presentation of the awards to Neil Montgomery of James Gordon Ltd and Ken Conley of Rickerby were made at the Claas Dealer Council meeting, held recently at the Claas UK headquarters at Saxham, Suffolk.